Launch myStudy Terms and Conditions

The following statements set forth by Launch myStudy apply to the Terms and Conditions for Launch myStudy website and related services. Please read this document carefully before using our services. By accessing and/or using any of our services, you acknowledge that you have read and understood the following and agree to be bound by the terms and conditions contained herein. Launch myStudy has the right to amend the Terms and Conditions at any time. Terms apply to all parties who use any of our services. Should you be provided with a USER ID and Password, you are solely responsible for the security of the same. All site members, visitors and/or users of our services are deemed and referred to herein as “Client”/”You” /“Users.”

The last update was made on the 1st of January 2020.

General Disclosure

This website and all social media work created by Launch myStudy contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, and content. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Payment Terms of Service

The following Terms of Service are valid for Launch myStudy clients. These terms are subject to change without warning and should be read prior to each order the Client places with Launch myStudy.

  • Services are quoted and payable in US dollars.

  • Launch myStudy allows payments using payment sources on the web including: Checks, Credit Cards or ACH Transfers through their online QuickBooks secure portals.

  • Payments are due by date specified on Invoice and are required prior to the start of any development of materials for the campaign/study.

  • By making a payment to Launch myStudy the Client agrees to our Terms and Conditions

  • If you have any questions and/or comments about our Payment Terms of Service please contact us at hello@LaunchmyStudy.com

Social Media Management Terms of Service

  • Launch myStudy provides “Estimates for Work” / “Proposals” that are valid for 30 days.

  • Launch myStudy will provide the Client with an Invoice for the payment of Agency Fee (per research study). This is due in full prior to the commencement of any campaign/study work.

  • Agency fee covers one research study. Discounts may be given at the discretion of Launch myStudy if multiple research studies are given at the same time.

  • Agency fee covers initial set-up and design of landing pages, written ads, and licensed images for the campaign/study. It also covers any 3rd party licensing, and the management (upload and monitoring) of the ads on the social platforms chosen.

  • During approval process where the files are reviewed by Client, Sponsor and IRB, any changes requested will be handled within two business days and with no additional fee.

  • Launch myStudy has the right but not obligation to preview, verify, flag, modify Ads Content for the Client and that Client must bear all risks associated with the publishing of ads on their Social Platforms. Client and Sponsor have been given ample time to review all materials prior to usage.

  • Client will inform Launch myStudy of Sponsor advertising budget allocated to the social media campaign for the specified research trial. If Campaign does not use the full amount of budgeted cost, the reimbursement invoice will only reflect that amount.

  • The Client is responsible for paying the Facebook advertising budget. The Client will provide Launch myStudy their company credit card to add to their Facebook Business Account – at the end of each campaign Launch myStudy will provide a copy of all invoices for accounting reconciliation. Launch myStudy will not pay for the advertising nor are they responsible for remitting any invoices to the Sponsor for reimbursement purposes.

  • If Launch myStudy creates Client’s Facebook business page, the Client will be given Co-Admin rights as soon as the campaign starts.

  • Launch myStudy is not responsible and therefore not liable for any missed Updates/Posts that may occur due to software malfunction, power outages or other uncontrollable situations. Advertising will resume once service is restored.

  • Advertising of Campaign can be halted by Client for up to a two week period as long as Client gives prior notice in writing. Client may stop Campaign at any time of agreed service; however there will be no refund of Agency Fee. (see Refund Terms below)

  • Third-Party Accounts set up to promote the Client’s company by Launch myStudy are contracted by Launch myStudy. See Third-Party Services below for further clarification.

  • Upon completion of Campaign/Study, Launch myStudy will send Client all documentation of the campaign including submissions, campaign activity, budget allocation, etc.

Refund Terms

The following terms outline Launch myStudy refund policy:

  • If Client stops a marketing campaign within 2 days of submitting Agency Fee, a full refund will be given.

  • Launch myStudy reserves the right to immediately recognize 20% of the Agency Fee for research and development of all assets (including landing pages, image selection, post writing etc). Once this process has started, 80% will be refunded should the Client withdraw the Campaign.

  • Launch myStudy will send Client campaign assets for review and approval process. At this time 50% of Agency Fee will be recognized, and 50% will be refunded should the Client withdraw the Campaign.

  • Once IRB approval has been given, only 25% will be refunded should the Client withdraw the Campaign.

  • Once Launch myStudy launches campaign no refunds are available.

Third-Party Services

Launch myStudy has integrated third-party services into their Social Media model to provide a seamless experience for Clients to recruit subjects for research studies. However, Launch myStudy is not liable for any outage which might be experienced causing delay or service interruption for campaign.

  • Client may have access to one or more third-party services through Login pages created by Launch myStudy for Clients use, such as Facebook, 360 SMS, or other third-party company set-up for recruiting or educational purposes. Client acknowledges that they access these companies at their own risk; and that Client is responsible to comply with all of said company’s’ terms, conditions, policies and guidelines which they may impose on their users.
    Facebook terms and policies published at https://www.facebook.com/terms.php andhttps://www.facebook.com/policies/ads/. 360 SMS terms of service https://360degreecloud.com/

  • Client also agrees that Services interoperate with Social Platforms, and that Launch myStudy Services are highly dependent on the availability of the Social Platforms. If at any time the Social Platforms cease to make their features or programs available for use under reasonable terms, Launch myStudy may cease to provide access to such features or programs to Client. Launch myStudy will try to find alternative solutions if deemed necessary or important to outcome of Service.

  • Launch myStudy assumes no responsibility or liability related to Ad Content or to any Ad Content not being transferred to or published on the Social Platforms as a result of a malfunction in third-party services.

General Terms

Disclaimer: Content created by Launch myStudy may contain mistakes, inaccuracies or typographical errors and erratum. Client agrees to hold us harmless from any claims arising from such unfortunate happenstances. We reserve the right to make changes, modifications and updates to any information we publish or otherwise make available to you with no prior notice being given.

Warranty or Guarantee of Service:  Launch myStudy provides services on an as-is basis. Neither Launch myStudy nor any third-parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the services used for any particular purpose.

Non-transferable Content:  Launch myStudy prohibits the use of any of content (which includes all written content and imagery) for other purposes, without our prior written authorization. Client agrees to assume sole legal responsibility and all risks for such usage. Imagery is licensed to Launch myStudy and cannot be used by any third-party without purchasing a separate license.

Internet delays:  Launch myStudy services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Launch myStudy is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Force Majeure:  Launch myStudy is not responsible for any failure or liabilities that arise due to events that are outside our control, such as fire, flood, strikes, internet service failure, attacks rendered upon us or our properties by third parties (hackers), accidents, riots, insurrections, acts of God, acts of governmental agencies or any occurrence that is reasonably outside our control.

Suggestions and Recommendations:  If during Client relationship, recommendations or suggestions to improve or advance our business are made, Launch myStudy will treat such communications as being non-confidential and non-proprietary in nature, and therefore non-commissionable.  Launch myStudy is always open and grateful to outside recommendations in order to improve the quality of Services offered.

Refusal of service:  Launch myStudy reserves the right to refuse any order that Client places with us for reasons that are in our sole discretion and we shall not be required to explain why we refused to honor the order. Note that any violations of the law on your behalf or violations of what is generally considered to be good practices within the general Internet Community will result in refusals by us to honor orders and may even result in your account being terminated with no refund to you.

Sole Remedy:  If Client is dissatisfied with Launch myStudy services or harmed by us or by anything related to our services, Client may terminate Launch myStudy under Terms of Service, as applicable. Such termination shall be Clients sole and exclusive remedy (and Launch myStudy sole and exclusive liability) for any breach of contract.

Limitation of Liability:  Launch myStudy will not be liable for more than the amount of monies actually paid by Client to Launch myStudy for services.

Governing law: This Agreement shall be governed by the laws of California save for conflict of law issues, and all disputes between the parties shall be resolved exclusively in the courts of California, in the city of Hemet. California shall have exclusive jurisdiction in connection with all legal issues that arise from this Agreement or the actions of the parties.

Indemnification: Client shall defend, indemnify, and hold harmless Launch myStudy, and our affiliates, owners, employees, and agents from and against all claims, losses, damages, penalties, liability, and costs, including reasonable attorneys’ fees, of any kind or nature that are in connection with or arising out of a claim (a) alleging that your Ads Content infringes or violates the intellectual property rights, privacy rights, or other rights of a third party or violates any applicable law; (b) relating to, or arising from, Ads Content or your breach of any Launch myStudy Terms or (c) relating to, or arising from, your use of any Third-Party Services (including your breach of the Third-Party Terms).